Terms and conditions

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Terms & Conditions

 

Article 1: GENERAL

Any order validated by the customer, of product (s) presented (s) in the online store of the Terres d’Ananda association, implies its unreserved acceptance of these general conditions of sale, which prevail over any clauses added by the client, and govern the contractual relationship between the two parties. We remind you that the offer of the Terres d’Ananda association is not limited to France.

 

Article 2: ORDER

The generating fact of the order is materialized by the “validation click” which has signature value. The information indicated by the buyer commits him. In case of error in the indications concerning the recipient, the responsibility of the Terres d’Ananda association cannot be engaged for the impossibility in which it would be to deliver the product.
The Terres d’Ananda association confirms the acceptance of their order to the customer by email to the email address they have provided. The sale is concluded from this acceptance. We advise you to store and / or print the order form which is then issued to you.

 

Article 3: PRODUCTS

The items we sell are described and presented with the greatest accuracy. If despite all our precautions, errors may have occurred, we could in no case be liable for this fact. The information mentioned on each product sheet, as well as their photos, are given for information only. Only the products presented in this online store are offered for sale. The colors of the photos can vary from one screen to another so the Terres d’Ananda association is not responsible and will not be required to reimburse the costs incurred by a possible exchange.

 

Article 4: SHIPPING COSTS

As a non-profit association, law 1901, our prices are indicated before tax (VAT not applicable article 293 B of the CGI) and in Euros.
For the preparation of orders, the transport of items ordered and delivered in France and everywhere else in the world (as soon as national and international postal means are possible), the Terres d’Ananda association applies fixed costs of 5 € per order .
The price guaranteed to the buyer is the one appearing on the product sheet on the date of acceptance of the order by the Terres d’Ananda association. The Terres d’Ananda association reserves the right to modify its sales prices at any time. Customers absent during delivery will have a period of 15 days to collect the package at their post office, any package not claimed by the customer within this period will be returned to us by the postal services. The customer must then, if he wishes to recover his products, again pay the transport costs.

 

Article 5: PAYMENT

Payment for items ordered on the Terres d’Ananda association website and their shipping costs will be made in Euros by the following means:

By bank card or paypal account:

Payment is made online by credit card CB, VISA, or MASTERCARD. We use one of the most reliable online secure systems available on the Internet: Paypal (www.paypal.com). Payment by credit card is an encrypted system in which only Paypal has your confidential information (card number and expiry date). This information is not communicated to the Terres d’Ananda association and is inaccessible by a third party. The order will be considered effective after agreement of the bank payment centers and sending to the customer of a confirmation e-mail by the association Terres d’Ananda. In case of refusal, the order will be automatically canceled and the customer notified by e-mail, letter or telephone. the Terres d’Ananda association reserves the right to refuse any order from a customer with whom there is a dispute.

 

Article 6: GUARANTEES

The guarantees applicable to the products of the Terres d’Ananda association cover the repair of defective parts.
Return transport costs are the responsibility of the customer. Any product return called to benefit from the guarantee must be previously accepted by the Terres d’Ananda association. To this end, the customer will send a detailed description of the defect by e-mail to the Terres d’Ananda association. If the product is recognized as defective, the Terres d’Ananda association will send the customer a product return number. The products must be returned properly protected, in their original packaging, to the address indicated, accompanied by the original of the sales invoice, of which the buyer will keep a copy. On the packaging, next to the recipient’s address, the order number must appear in clearly legible characters. Any product arriving without an order number will be refused. The costs and risks related to the return of the product are borne by the customer. Any warranty is excluded in the event of faults and deterioration resulting from external events, accidents, in particular electrical accidents, wear, installation and use not in accordance with the manufacturer’s instructions. Also excluded from warranty are modified, repaired products integrated or added by the customer or any other person not authorized by the manufacturer. The warranty will not apply to apparent defects and non-conformity of the product for which any claim must be made by the customer within 7 days of delivery of the products, under penalty of forfeiture. The warranty will not cover products damaged during transport or improper use. This provision will not obstruct the legal guarantee for hidden defects defined in articles S1641 and following of the civil code, when the product is sold to a consumer or to a non-professional. Our advice: remember to check the conformity and condition of the product at the time of delivery.

 

Article 7: DELIVERY

Validated and paid orders will be processed and dispatched within working hours, Monday to Friday from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:00 p.m., orders placed after 4:00 p.m., will be dispatched the next day, or within working days.

After validation of the order by the Terres d’Ananda association, the customer will be delivered by the transporter chosen by the Terres d’Ananda association. The delivery time and means depend on the products ordered and the place of manufacture. Some products being made to order only allow time for creation, for example the pashminas shawls ordered out of stock may require up to 45 days to be received. Exceeding this period cannot result in cancellation of the order or compensation. Each delivery is deemed to have been made as soon as the product is made available to the customer by the transporter (act materialized by the transporter’s own control system). It is up to the recipient to check the shipments on arrival and to make any reservations and complaints that appear justified.

IMPORTANT:
Customers absent during delivery will have a period of 15 days to collect the package sent to their post office and 7 working days at a relay point with packages shipped with Chronopost, any package not claimed by the client within this time will surely be returned by postal services. The customer must then, if he wishes to recover his products, again pay the transport costs. Any error made by the customer in the delivery address when ordering or incomplete address (Building, letter box number, etc.) and which would result in the impossibility of distributing the package must then if he wishes recover its products once again pay the transport costs.

IMPORTANT (Decree n ° 99-269 of April 6, 99 – art.7):
The transporter executes under his responsibility the operations of loading and unloading of the consignment from its pick-up and until its delivery, namely for individuals: at the threshold of the dwelling. He is not required to deposit the goods either on the floors or inside the house. It is your responsibility to check the condition and completeness of the products delivered to the carrier, to refuse them in the event of a dispute or to mention any missing items on the slip; otherwise no claim will be taken into consideration.

 

Article 8: WITHDRAWAL

In accordance with articles L.120-20 and following of the Consumer Code and after the adoption of the Hamon law, you have a period of fourteen (14) days to exercise your right of withdrawal without having to justify reasons or to pay penalties except, where applicable, return costs. The period of fourteen days runs from the date of receipt of the articles. To cancel your order within the 14 day withdrawal period, simply contact us by email (infos@terres-dananda.com) who will explain the steps to follow. Please pack the item carefully and send it to us using a personalized return label.

Little reminder: Before returning your order, please contact us to find out our return process and the return address which is different from the billing address. Any package returned to an address other than that which we will have communicated to you by e-mail, cannot be collected at the post office and will be returned to the sender once the deadlines of 10 days have expired.

The customer benefits on all products sold from a withdrawal clause to be exercised within 14 days of the delivery date. This right of withdrawal can never operate if the products have been removed from their original packaging and used.

Certain products out of their original packaging or showing traces of use will not be returned or exchanged.

Before any return, the customer must notify his intentions to the Terres d’Ananda association (e-mail for any withdrawal: infos@terres-dananda.com). The products must imperatively be returned in their original packaging and in perfect condition for resale (accompanied by any accessories, instructions for use and documentation) to the address indicated by our services, accompanied by the original of the sales invoice, of which the buyer will keep a copy. On the packaging, next to the recipient’s address, the order number (obtained during the validation of your order) must appear in clearly legible characters. The costs and risks related to the return of the product are borne by the customer.
Returns must be made in their original condition and packaging and complete, clean, allowing them to be remarketed in new condition.

 

EXCHANGE OR REFUND

We agree to exchange or reimburse any item that is the subject of a size or adaptation problem. In the event of impossibility of replacement, we undertake either to offer you an equivalent model, or to give you a credit valid for a period of 6 months. The above commitment is only valid on condition that the article is neither used nor damaged and that it is returned to us in its original individual packaging in excellent condition accompanied by a photocopy of the invoice within 14 days. We recommend using the services of a professional carrier with package tracking. The loss of your package cannot engage Terres d’Ananda’s responsibility.

Return shipping costs cannot be reimbursed under any circumstances, cash on delivery packages will be systematically refused. Any return resulting in a final amount of the order after exchange that does not allow an exemption from shipping costs, will be subject to a deduction of the amount of shipping costs (amount of shipping costs in progress during the validation of the order ) on the refund.

 

Article 9: RETENTION OF TITLE

The Terres d’Ananda association retains full ownership of the products sold, until full payment of the price. Payment can only be considered as made upon actual collection of the price by the Terres d’Ananda association. The risks are transferred to the customer as soon as the products are handed over to the transporter. The customer undertakes to take all care in the care and conservation of the products and to take out all insurance “on behalf of whom it will belong” in accordance with article L112.12 of the insurance code in order to cover damage and claims likely to be caused to and by the products. The customer is prohibited from reselling, renting or giving as a guarantee, part of the products before full payment of the sums due to the Terres d’Ananda association.

 

Article 10: DISPUTES

This contract is subject to French law. Terres d’Ananda association cannot be held responsible for damages of any kind, whether tangible or intangible, which may result from a malfunction or improper use of the products offered. The responsibility of the Terres d’Ananda association will, in any event, be limited to the amount of the order and cannot be questioned for simple errors or omissions which could have subsisted despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer will have the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, of a consumer association , or any other advice of his choice. It is recalled that as a general rule and subject to the appreciation of the courts, compliance with the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial commitments to the seller, that he uses the device normally, and that no third party not approved by the seller or the manufacturer intervenes for the repair on the device, (except in cases of force majeure). In the event of a dispute, the customer will first contact the Terres d’Ananda association to obtain an amicable solution. Otherwise, the Paris Commercial Court has sole jurisdiction, whatever the place of delivery and the method of payment accepted.

 

Article 11: COLORS

We have made every effort to display the colors of our products online as accurately as possible. However, the color you see will depend on your computer, we cannot guarantee that your computer will display the exact color.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and modify personal data concerning you. Through us you will never be led to receive proposals from companies or organizations. To have your information corrected or if you do not wish to receive information, simply write to us, indicating your name, first name, address and last invoice number to the following coordinates:

Association Terres d’Ananda
19 rue Adolphe Besson
77500 Chelles
France

SIREN: 823 425 590
SIRET: 823 425 590 00010

Code APE/NAF: 9499Z
Autres organisations fonctionnant par adhésion volontaire

Email : infos@terres-dananda.com
https://www.terres-dananda.com

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